Privacy Statement

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we review and update at least annually, describes how we use and process your personal data. It also tells you how you can contact us if you have questions about your personal information.

Eventay which provides online travel services through its own websites, call centres and retail outlets. The information that follows applies to all of these transaction methods.

Privacy

What kind of personal information does Eventay use?

When you make a reservation or other purchase, you'll be asked for your name, address, telephone number, email address and payment details. In cases where a hotel or other reservation is made the names of guests traveling with you and your preferences for your stay.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations. When you visit our website, even if you don't make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system and application version.

Why does Eventay collect, use and share your personal details?

    • Reservations : First and foremost, we use your personal information to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
    • Customer service : We provide the highest level of customer service from our Reservation Centres and retail outlets, our staff have exceptional knowledge of the industry and speak in excess of 40 world languages. Sharing your details with our customer service agents allows for a quicker response and a more tailored approach.
    • Account administration : We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings.
    • Other communications : There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
      • We may need to respond to and handle requests you have made.
      • If you haven't finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
      • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Eventay.
      • We may also send you other material related to your reservation, such as how to contact Eventay if you need assistance while you're away, or a summary of previous reservations you made using Eventay services.
    • Market research : We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
    • Fraud detection and prevention : We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
    • Improving our services : Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

How does Polyglobe Ltd use social media?

To help ensure your privacy websites of Eventay are standalone entities and do not require any form of social media account to access nor does any site under the control of Eventay transmit any information to social media websites.

How does Eventay share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

    • The accommodation you booked : In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking.
    • Third-party service providers : We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the accommodation you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees.
    • Our business partners : We may share information with business partners, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
    • Competent authorities : We may share your personal information with government or investigative authorities if we are required by statute (or any regulation having the force of statute) to do so. Such requirements include court orders, court and/or HMRC warrants and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

Security

What security procedures does Eventay have in place to safeguard your personal information?

In accordance with UK and EU data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your account.

Children

The services offered by Eventay are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a guardian. When we receive information from a child under the age of 18, we reserve the right to delete it.

Contact

How can you control the personal information you have given to Eventay?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at hotels@eventay.co.uk. Please write "Request personal information" in the subject line of your email and include a copy of a state issued identity document to help us prevent unauthorised individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to hotels@eventay.co.uk with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Who is responsible for the processing of personal information held by Eventay?

Eventay controls the processing of personal information on its websites, through our Reservation Centre. Eventay is a private limited liability company, incorporated under the laws of England and Wales and has its offices at 13 Grosvenor Gardens, Belgravia, London, UK. Eventay Ltd is registered with the office of the Information Commissioner as a data controller and is bound by all relevant regulation. Whilst every effort has been made to ensure this policy is fully compliant with guidance issued by the Office of The Information Commissioner where inconsistencies arise the views of the Information Commissioner will take precedent.